Refund Policy
Dongying Yinlong Plastic Co., Ltd. is dedicated to supplying high-quality products and delivering outstanding customer service. We understand that occasionally a product may fail to meet your expectations. For such cases, we offer a return and refund policy that allows you to return goods within a specified period starting from the date of purchase.
Please note that we make no representations or warranties regarding the effectiveness of any products we provide. While we strive to deliver premium-quality items, the performance outcome of any product depends on various factors beyond our control. Accordingly, we do not offer refunds based on product performance issues.
Our refund terms are set out below:
- Eligibility for Returns: You may qualify for a return if you are unsatisfied with your purchased product.
- Initiate a Return: To submit a return request, contact us via elsayang0124@gmail.com.
- Return Requirements: To be eligible for a refund, the product must be returned in its original packaging and in brand-new condition.
- Shipping and Handling Fees: Shipping costs and handling charges are non-refundable.
- Return Inspection: Upon receiving the returned product, we will conduct an inspection to verify its compliance with return standards.
- Right of Rejection: We reserve the right to decline any return if the product fails to meet the criteria specified in this policy.
If you have any questions or concerns about our refund policy, feel free to reach out to us at elsayang0124@gmail.com.